Let Karlene help you create positive and efficient communications between team members and clients/customers. Each interactive presentation is customized to fit your particular workplace challenges. Other presentations, facilitation and one-on-one coaching are also available.

Self Awareness and Behavioral Styles:  DiSC®  Workplace Behavioral Assessments

Each person in a work environment has differing behavioral styles.  Some people may be dominant and fast-paced, others may be detail-oriented and slower-paced, and some may be more sensitive, social or people-focused.  Team members tend to judge others in the workplace who are different from themselves rather than recognizing and valuing the differences each behavioral style brings to the team.  Using Everything DiSC® Workplace as a model, participants will learn about their own style, learn how to recognize the styles of other people and learn how to better manage conflict.  They will gain insight on how others interpret their behavior and learn how to adapt to other communication styles.  This produces a more productive, enjoyable and efficient workplace where conflicts are easily resolved and healthy communication occurs with your entire team.

Generational Differences – How Can We Work Better Together?

You already know that Millennials outnumber Baby Boomers and are the dominant generation in our workforce.  But do you know how to better work with all generations?  Four generations are currently in the workplace and each has different values, causing communication challenges and conflicts.  Significant problems can occur in a business when people from different generations fail to communicate effectively.  This light-hearted and fun session will compare and contrast the values of the four generations, identify their differing feedback styles and leave you with plenty of strategies for more effective cross-generational communication.

Generational Diffferences – How to Engage Millennials and Gen Z

o you need a deeper understanding of Millennials and Gen Z in the work force?  Would information on how to attract them as employees and clients be helpful?  Since Millennials are now the dominant generation, we need to determine how to attract and retain them as positive and productive team members.  Millennials need to be surrounded by people “on fire” for what they do.  ROI is not enough for them.  They need managers and mentors who think differently and value their ideas.  This presentation will help you understand Millennials and Gen Z better in a fun and productive way leaving you with dozens of new ideas and strategies to make them successful on your work teams.

Making Body Language Your Superpower

Did you know that 93% of communication does not come from the words you say to your coworkers and clients?  Communication begins before you even open your mouth!  Do you need to build rapport and trust with members, clients, customers and coworkers?  This session will help you to do that and much more!  Learn how to build your confidence, increase your credibility, manage meetings more effectively and interview better, all through the use of body language.  You’ll learn how to tell if someone is lying, have the ability to influence through hand gestures, high power verses low power body positioning and how to regain control of a situation using your own body language.  You will enjoy this fun session and leave with a whole new skill set!

Body Language for Building Sales and Influence

This interactive and entertaining presentation will help you learn how to build rapport and trust, show confidence, gain credibility, sell better and improve your relationships with clients and customers.  You will learn how to catch and address the 7 universal micro-expressions, recognize body language cues so that you can address them, and know where to sit in a room or at a table so that you have greater influence.  You’ll leave with strategies on how to talk to anyone and plenty of sales do’s and don’ts.

Creating a Positive and Productive Culture

Did you know that the average person spends 90,000 hours of their life at work?  And all of us want to spend this time in a positive, productive environment feeling like our work matters!  This session will help you learn to be a more positive and selfless leader and increase your emotional intelligence.  You will learn to recognize different types of work cultures and begin to craft a positive emotional culture.  Strategies for building safety, increasing trust and handling conflict will be shared as well as an example of and checklist for a great culture.  We’ll also talk about the importance of self-care, stress reduction strategies and morale boosters.

Dealing With Negative Mojo

Do you work with negative people who affect the moral of your entire team?  Managers say that 1 negative person on a team is their biggest problem at work.  This session will help you learn techniques to deal with these individuals and help diffuse conflicts.  We will discuss ways to adjust your behavioral style to improve communications, body language techniques that make a difference and using words that work.  You’ll leave with great ideas to use in your professional and personal life.

How to Have Work/Life Balance in a Dog Eat Dog World

In this stressful, fast-paced world, many of us face depression, are overwhelmed, lack work/life balance, endure financial challenges and have information overload.  And we all need help!  This interactive presentation will help you find ways to be happier, think more positively, put yourself first, learn to relax, live in the moment, learn to forgive, stress less, improve your attitude, ask for help, learn to say “no” and embrace change.  Life doesn’t have to be so hard!  You will leave with strategies and tips you can use immediately to improve the quality of your life.

Wag More, Bark Less:  Finding Happiness at Home and at Work

Research shows that a positive outlook leads to 31% higher productivity, 25% better performance ratings, 23% less stress and a 37% increase in sales.  Studies show that expressing a positive attitude improves engagement, intelligence, energy and profitability.

The human brain is wired to be negative, but neuroscience has proven that anyone can become more positive and optimistic if provided with appropriate tools.  Do you have a “Negative Norm” or “Pessimistic Patty” in your office?  Learn ways to handle negative people and increase happiness for your entire work team.  This enlightening session will provide you with techniques for creating more personal happiness, as well as ideas for creating a happier, more fun work place.

How to Lead and Influence Others

The key to successful leadership today is influence, not authority.  With today’s rapidly evolving workplace, strong leaders must work harder than ever to influence and engage others.  When we meet someone new, we ask ourselves two questions:  “Can I trust this person?” and “Can I respect this person?”  Warmth is more important than competence when building trust.  Learn some tough truths about leadership and become a trusted and successful leader by overcoming impostor syndrome, listening to others, and understanding personal and social power.  This session will show you how to emulate rituals of enormously successful humans and create a positive ripple effect every day at work and in your personal life.

Brain Training and Neuroscience:  Out With the Negative Mojo

Do you tend to overthink things or make knee-jerk decisions in your life?  Learn to get out of your reptilian brain, determine your triggers and develop strategies you can use every day to create rituals that will make you happier, healthier and more productive.  We can rewire our brains just by thinking differently.  By learning new skills, we engage our brain’s plasticity and keep it in great shape by utilizing mindfulness and happiness-improving techniques.  You will also learn ways to tame the procrastination monster and reduce the stress hormone cortisol for a healthier body.  This session can help you improve your thinking and productivity at work and at home.

Communications Tips for Creating a Harmonious Team

Did you know that having a happy work team is the single greatest competitive advantage? Research shows that employees working in a positive environment with good communication have 31% higher productivity, 37% higher sales, 23% fewer health-related effects from stress and 3 times higher creativity. This fast-paced, interactive session will give you tips on working more effectively with different personalities and generations. You’ll learn how to influence and build rapport through body language techniques, better handle negative people, and decrease conflict in the work place. By creating positive and efficient communications between team members, you will also create great relationships with clients. Learn how to create a positive ripple effect every day at work to improve team engagement, energy and profitability.

Leadership Training

Do you have individuals in your organization or on your team that need to learn more about how to be an effective leader?  If so, Karlene can assist with half-day or full-day programs which are custom-designed around your needs, utilizing a wide variety of tools and interactive presentations.  Contact her for a sample agenda and more information.

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